IT Managed Services & Solutions :: Global Education Limited

IT Managed Services & Solutions

Services

provide services and expertise

IT Managed Services & Solutions

We provide efficient services to our clients so they can build and support the IT infrastructures that make their business efficient. With deep skills and knowledge, including industry-leading expertise, Global Education Limited focuses on understanding its client’s business goals and requirements. Our team works hard in reflecting business goals and strategic objectives into IT infrastructure and services.

Our expertise in providing IT infrastructure and services not only helpss your business adapt to the modern way of doing business at an affordable cost but also helps it grow leaps and bounds with our technological capabilities.

Global Education Limited provides services and expertise ranging from Network and Cloud services to Website design and Mailing solutions. GEL stands out when it comes to IT services and infrastructure and we’re probably your best bet.

ITSM

ITSM Services Desk & Helps Desk

A Service Desk/Helps Desk is a primary IT function within the discipline of IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL).

It is intended to provide a Single Point of Contact (“SPOC”) to meet the communication needs of both users and IT staff and also to satisfy both Customer and IT Provider objectives.

HELPs DESK

The IT Helps Desk is viewed as more tactical or I’ll say more day to day actionable helpsing to quickly resolve end customers immediate needs and technical issues and incidents (sometimes referred to as externally focused). It can be separate or part of the Service Desk to improve the overall organization’s Customer Services. The ultimate goal of the Helps Desk is to offer first contact resolution as efficiently and quickly as possible.

SERVICE DESK

The IT Service Desk is thought of as a broader term that is more strategic and cross organizational (sometimes referred to as internally or organizationally focused). This looks at the business needs rather than solely focused on resolving the user’s needs and takes into account the broader business context. The ITIL 3 definition of the Service Desk (Service Operation) is the Single Point of Contact between the Service Provider and the Users.

Facility

Facility Management Services

We offer Facility Management Services on Service Level Agreement (SLA) Model and Time and Manpower based support model.

We also specialize in providing remote management support in this area. We provide a more cost-effective method of managing and protecting enterprise networks, systems and applications. Our services comprise a comprehensive, integrated suite of services to manage a client’s distributed computing environment as a single entity all with single point-of accountability. Our facilities include Desktop management, Management Server solutions, Network Management & Security Management.

Global Education Ltd. IT FM includes

IT Infrastructure Consulting/Integration/ Management
Security Services
On-site services
Maintenance Services
Data Centre Management
Network Management
Server and Backup Management
Database Management
Messaging Services
Helps Desk Services
Desktop Management
Application Software Support
Anti-virus Support
Asset Management
Vendor Management
Software Version Control & License Management
Auditing Services
Complete IT Outsourcing

Global Education Ltd. Facility Management solution can

Reduce the total cost of operations
Focus client on core business activities
Rationalize staffing costs
Optimize asset utilization
Facilitate service delivery
Improve uptime and system availability

Hardware Support

We offer single point contact for service needs irrespective of the technology and operating platform deployed.
SLA based Support
On-site Support
Proactive, periodic check
Remote Monitoring support
Resident Engineer

Software Support

Software support service addresses software problems with onsite, unlimited remote as well as telephonic and email support. LDS Infotech offers support for software upgrades, bug fixing and patch codes.

Maintenance

Annual Maintenance Contract

Are you tired of day-to-day issues with your office's IT infrastructure? The headache of regular maintenance and fear of breakdown?

Annual Maintenance Contract by LDS Infotech Pvt. Ltd, is just what you need. Sign up with us. We play the role of IT doctors to keep your IT infrastructure in perfect condition.

What’s included in the Annual Maintenance Contract?

SLA based IT support
Faster response and resolution
Unlimited remote helps desk support
Pre-decided Onsite visit by our qualified engineers
Managed data backup and protection
Regular preventive maintenance
Instance or incident based call-out support
Scheduled maintenance
Monthly health checkup
Monthly reports and executive dashboard summary

Benefits of Annual Maintenance Contract (AMC)

Focus on your core business
Comprehensive infrastructure support for your users and devices
Manage and save cost without losing on quality
Enhance your business using the right software tools and solutions
Improve information protection
You can pick and choose from long list of tasks that we carry out for you during AMC tenure

Management

Remote Management Services

DESIGNED TO HELPs YOU SUPPORT YOUR INFRASTRUCTURE, EVEN IF IT IS OUTSIDE OF OUR FACILITIES.

We understand that due to compliance, performance, security, international usage, or various other reasons, not all of your infrastructure will reside with us. That does not reduce your need to monitor, manage, and analyze these disparate systems. Our Remote Managed Services can be applied to almost any accessible location in the world. Our team of experienced system administrators are ready to helps you manage any of your systems, regardless of where they happen to be located.

DESIGNED FOR YOUR ORGANIZATION

If you have multiple systems distributed around the globe.
If corporate or regulatory compliance measures have dispersed parts of your infrastructure to other locations.
If the technical skills you require are not available in the locations where your equipment is located.

SOLUTION FEATURES

Monitoring: Agent-based or agent-less proactive monitoring of remote networks, systems, and applications.
Remote Support & Administration: Remote KVM and terminal devices as well as secure VPNs means we can bring our experience to assist with incident management, recovery, repair, or upgrades.
Remote Firewall & VPN: The ability to securely access your remote systems is critical for effective monitoring and management.
Backup, Archival, & Vaulting: We can back up your remote systems or data to our facilities.

IT Asset

IT Asset Management

With suitable tools for IT Asset Management (ITAM), one can establish and maintain a centralized system of record for managing the entire lifecycle of any IT asset within your data centre IT infrastructure. Tools with powerful capabilities ensure IT asset inventories, whether physical, logical or cloud are accurate and up-to-date.

Using IT Asset Management tools, Companies can:

IT Asset auto-discovery
Hardware and Software inventory
Both Physical and Virtual
Inventory assets on premise or in the cloud
Container inventory
Track and Visualize relationships between assets
QR codes and barcodes with smartphone support for inventory management
Integrate with ITSM tools
Scalability, from small to huge – No inventory too large
Warranty check, reporting and tracking
Ensure compliance and audit security
Audits just got a LOT easier via customizable reports, at your fingertips
Go beyond just assets with our fully integrated CMDB

Our Services